If you cannot find the Battery
That you require email us at
with the details.
We will send a quote by return email
CLICK 3 LOGO AND
Shipping, Handling and Packaging Charges.
(For Batteries,Mobile Phone Accessories and Mirrors)
Orders are usually despatched within 24 hours of clearance of funds. Should any item be out of stock at the time of order,
the order is normally part dispatched with the out of stock item following once in stock. Should there be any unforeseen
delays or issues with the order we will e-mail and discuss options. We will always endeavour to ensure customer
satisfaction and will do all we can to meet customer requirements where possible.
All Mobile Phone Accessories. The Shipping Costs are Calculated by weight. The Shipping cost will be displayed when adding items to the Cart and selecting the appropiate method of shipping. "Mobile Phone Accessories"
All Batteries are shipped direct from the manufacturer by Registered Air Mail. Tracking Details will be sent seperately or can be viewed by logging into your account and you can check status at http://www.emsairmailtracking.com/hongkongairmail.php Current delivery times are 3/5 working days.Although Please allow up to 10 days.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can
be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
We hope you are satisfied with your purchase. If for any reason you are not, you may return it in perfect condition
in the original packaging and within 14 days. We will then arrange to exchange the product or make a refund.
Please note any refunds will not include postage, packaging or courier or Handling Charges charges unless the goods received were
faulty. The customer is also responsible for any return shipment charges. All returns (excluding mirrors, see below)
must have a returns number. Please contact our Customer Services Department within seven days in order to
your returns number
In all cases, your product must be complete and in 'as new' condition. If you have opened the box to examine the
product you must have done so without damaging or marking the product or packaging. The product must not
have been used or installed. It should be returned with the original box and packaging, along with any accessories
you received with it. Any free gifts received with the product must also be returned.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE
FROM THE CITIZENS ADVICE BUREAU OR CONSUMER DIRECT.
Due to the intimate nature of our items by law we are only allowed to accept returns on faulty items.
Shipping is Free
We are entitled to make adjustments to the price if due to an error or omission the price published for the
goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order.
order you must provide us with your exact billing address and telephone number - the address and phone
number your credit card bank has on file for you. Incorrect information will cause a delay in processing your
order. Your order will only be processed once authorisation of your credit card has been properly received.
You may also pay by postal order, cheque, or cash. (Goods will be not dispatched or handed over until funds
the goods for any reason we will not charge you for these and we will refund any money already paid for
them. However, we will not be responsible for compensating you for any other losses you may suffer if we
do not supply the goods.
Returns (MIRRORS ONLY)
BESPOKE MIRRORS ARE NON-RETUNABLE as they are made to order and the process cannot be cancelled.
Please note: If free postage was applied then the initial cost of postage and packaging to send you the mirror will not be refunded in these circumstances (see below). The customer will also be responsible for returning the mirror in the original packaging by recorded delivery and for all return shipment charges.
We do not accept returns of bespoke mirrors or, individual custom-made mirrors including engraved mirrors. Or be responsible for any damage of the mirrors after receipt of goods, if the mirrors are being used as an integral part of landscaping (i.e. floor mirror with water and stones on them etc) or other outdoor or indoor uses that are not the normal. Please do not use the shatterpooof mirrors with any grouting or cements as this will errode the mirror backing, use pva glue and clear bathroom selent around the edges. Orders for custom-made goods may only be cancelled if work on the product has not yet begun.
All returns must have a returns note put in the package you are returning. To obtain this note please email us at email@example.com giving a brief reason for the return and quoting your order reference number. You will receive the returns note by email. We cannot accept responsibity for returns unless the relevant note is included in your package - failure in including the returns note could delay your return being processed and may also slow down your refund.
We would like you to be completely satisfied with your purchase, so please make sure you have read and understood the description/s thoroughly of the mirror/s you are or have ordered from our website and that you have selected the correct items, we do not send goods out on a trial basis. If the goods are found to be undamaged, all return delivery charges will be the responsibility of you (the customer). In all cases where the goods need to be returned they must be packed in their original packaging, complete with all accessories and information leaflets. The protective film to the front of the mirror/s must be intact and not dislodged in anyway, the item/s must be returned to us in a resaleable condition. You must also return your purchase in the original outer box or covering to ensure that the product remains undamaged. We advise all returns are sent by a traceable method such as recorded delivery. You are responsible for any insurance for returning the goods to the relevant despatch office.
Please note that we cannot use our own courier to collect unwanted goods nor issue SAEs.
We will aim to process all refunds within 28 working days of returned items being received and checked at our office.
If your mirror is damaged on receipt by you or the size incorrectly ordered, we will without question replace it for another - please email using the address above explaining what the problem is, if possible and if the mirror is damaged it may be helpful if you could attach a photograph of the damaged area - you will then be instructed as to what to do next, if the product/s are to be returned you will be sent a returns note, the items must be in the original packaging and again the responsibility of returning the goods to us is yours. In all cases a replacement/refund will not be given until the goods have been checked and validated by an authorised member of staff.
For information only - examples of refunds minus postage & packaging:
How do I care for my Mirror?
Glass mirrors can be cleaned using a soft cloth or sponge and a glass or window cleaning fluid. Do not use any abrasive materials to clean your mirror.
Acceptance of Orders
descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate
description of the goods. We always try to make sure that the information given on our site is as up to date
as possible but we cannot guarantee that this will always be the case.
Please allow up to 30 days for delivery of Furniture.
deliver goods to the address on the order and goods will not be left without a signature. From the time of receipted
delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods,
shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.
of any faulty or missing pieces. You must supply us the relevant part number from the instructions for any damaged
piece, and we will send out immediately subject to availability.
working days from date of delivery for full credit or refund less any applicable delivery charges. It is your
responsibility to return any such items in a pristine saleable condition in their original box and packaging.
You will be wholly responsible for the return of the goods and any associated costs of return. Goods received
back incomplete, damaged or in any condition other than saleable, will be returned to you and the cost of return
carriage charged to your account. Prior to returning any products, please contact us within 7 days from the date
of delivery. If you do not return goods within 7 days after you have informed us that you wish to cancel your
order, your right to cancel will be withdrawn.
website you must be at least 18 years of age and accept delivery within the UK. We will treat each order
for goods as an offer by you to purchase the goods subject to the terms and conditions as detailed above.
We endeavor to give as much technical information as is reasonable about the products we sell. All images,